Refund Policy

Last updated: 11 November 2026

1. 14-day right to cancel

You have 14 days from the day you receive your order to cancel it, without giving a reason (UK Consumer Contracts Regulations 2013; article L.221-18 of the French Consumer Code). Send us an email at [TO COMPLETE · REQUIRED: customer service email address] with your order number.

2. Returning items

• Return address: sent to you by our customer service when you notify us of your return
• Send the item back within 14 days of telling us you want to cancel, complete with its accessories and, where possible, in its original packaging.
• You may be responsible for any loss in value caused by handling the goods beyond what is necessary to check them.

3. Refunds

We refund the full amount paid, including the original standard delivery costs, within 14 days of receiving the item back (or proof that it was sent, if earlier). The refund is made to the original payment method.

4. Faulty or damaged items

If an item arrives faulty or damaged, contact us within 48 hours where possible, with photos. Your statutory rights apply: under UK law a 30-day right to reject faulty goods, and under French law the 2-year legal guarantee of conformity. Return costs for faulty items are paid by us.

5. Exceptions

Sealed items that are not suitable for return for health or hygiene reasons cannot be returned once unsealed.