Shipping Policy

Last updated: 11 November 2026

1. Delivery areas

We deliver to: the United Kingdom and all European Union countries.

2. Delivery times and costs

• Delivery is free.
• Orders are dispatched within 3 to 5 working days.
• Estimated delivery time: 3 to 8 working days after dispatch, depending on the destination.
• Carriers: tracked postal and courier services

3. Tracking

A tracking number is sent by email as soon as your order has been dispatched. You can also follow your order on the order tracking page.

4. Customs and import taxes

Our company is based in the United Kingdom. For deliveries to the European Union, import VAT and, depending on the value, customs duties and carrier clearance fees may be payable by the customer on delivery.

5. Late, lost or damaged parcels

If your parcel is late, lost or arrives damaged, contact us at [TO COMPLETE · REQUIRED: customer service email address]. If a parcel is not delivered within the agreed time, you may cancel the order and receive a full refund.