Terms and Conditions

Last updated: 11 November 2026

These Terms and Conditions of Sale ("Terms") apply to every order placed on this website, operated by TECH COMPAGNIE LTD, a company registered in England and Wales under number 17561042, whose registered office is at 40 Devonshire Place, London, England, W1G 6JX ("we", "us"). Contact: [TO COMPLETE · REQUIRED: customer service email address].

They apply to consumers in the United Kingdom (Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) and to consumers in France and the European Union (French Consumer Code). Nothing in these Terms limits your statutory rights.

1. Products

We sell everyday essentials, electronic accessories and gadgets, and electric mobility products (electric scooters and e-bikes) and their accessories. The main characteristics of each product are shown on its product page. Photos are for illustration only.

2. Prices

Prices are shown in euros (€) and include all taxes that apply to us. VAT status: the company is not registered for VAT, so no VAT is added to our prices. Delivery is free. For deliveries outside the United Kingdom, import VAT and customs duties may be charged by the destination country and are payable by the customer.

3. Orders

You place an order by adding products to your basket, entering your details and paying. The contract is formed when we send you the order confirmation email. We may refuse an order in case of a payment problem or a suspected fraudulent order.

4. Payment

Payment is taken in full when the order is placed, by debit or credit card through our payment provider a regulated payment service provider (secure card payments with 3-D Secure). Card details are processed directly by the payment provider and are never stored on our servers.

5. Delivery

Delivery times and areas are set out in our Shipping Policy. If your order is not delivered within the agreed time (or within 30 days if no time was agreed), you may cancel it and receive a full refund.

6. Right to cancel (14 days)

You may cancel your order within 14 days of receiving the goods, without giving any reason (UK Consumer Contracts Regulations 2013; articles L.221-18 and following of the French Consumer Code). To cancel, tell us by email at [TO COMPLETE · REQUIRED: customer service email address] with your order number, or use the model withdrawal form below. You must then return the goods within 14 days of telling us. We refund all payments received, including the original delivery costs, within 14 days of receiving the goods back (or proof that they were sent). Full details are in our Refund Policy.

Model withdrawal form: "To TECH COMPAGNIE LTD, 40 Devonshire Place, London, England, W1G 6JX, [TO COMPLETE · REQUIRED: customer service email address]: I hereby give notice that I cancel my contract for the sale of the following goods: [product], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date and signature (if sent on paper)."

7. Legal guarantees

United Kingdom: goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). You have the right to reject faulty goods within 30 days, and then to a repair, replacement or refund within 6 years.

France / EU: you benefit from the legal guarantee of conformity for 2 years from delivery (articles L.217-3 to L.217-20 of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).

Commercial guarantee: all products are covered by a 2-year commercial warranty against manufacturing defects, in addition to your statutory rights.

8. Liability

We are not liable for damage caused by misuse of a product or failure to follow the manufacturer's instructions.

9. Complaints and disputes

Please contact us first at [TO COMPLETE · REQUIRED: customer service email address]. Mediation options are listed in our Legal Notice. These Terms are governed by the law of England and Wales; consumers resident in France or the EU also keep the protection of the mandatory rules of their country of residence and may bring proceedings in their local courts.